Tier 1 Support
We offer affordable 24x7 tier1 outsourced Help Desk Support for your company and data centres. In this plan, our highly trained and experienced customer service agents and server administrators will be available twenty-four hours a day to take care of all your end-user tier1 support, so that you will be free to focus on your business. When you opt for this plan, our team will deal with basic issues, like collecting customer's information, determine the nature of the issue by replicating and analyzing the symptoms. Once the problem is identified, our team will try to solve the problem using possible solutions available such as internal wiki/knowledgebase. Technical personnel at tier1 level have a basic knowledge of your product or the company and can handle 60%-70% of the user problems before escalating the issue to the next level.