About Tier1support

Pioneer in providing quality and affordable technical services.

About Tier1support

We are a Technical Support outsourcing company pioneer in providing quality 24×7 Server Management, Tier1 Web Hosting Support, Server monitoring, Dedicated/semi-dedicated staff, Weekend staff, per ticket support, and virtual assistant while maintaining the lowest possible price point. Our highly trained engineers will provide you with the absolute best quality of service, available 24x7x365 via slack to meet your critical needs. We offer support to customers that are located all around the globe, and in any data center. We offer 100% private support solutions under your company’s unique branding, thus creating a more professional atmosphere for your business so you can focus on generating more business. You need to not worry a little about your server or helpdesk when you outsource it to tier1support since we always stay connected for unbeatable around-the-clock support, including backup generators capable of supporting power for 72 hours, enabling us to meet your demanding goals and exceed them without interruption. We've been in business since 2020, however, the founders and technician of tier1support collectively have more than 20 years of experience in the field. Our company currently has over 25 employees, which includes our Sales and Billing staff. We employ highly qualified and certified professionals in the support industry and are fluent in both writing and verbal communication. Every new employee goes through a series of rigorous training under our experienced technicians.

Our services include but not limited to the following features

Workstation

High-Speed Workstations — Intel Core 2 Quad, 3.5GHz with 2GB Ram, 20″ Widescreen LCD monitors

Power Backup

Independent power backup generators capable of supporting power for up to 72 hours.

Training

Training sessions are held each week to ensure that your support team is up to speed on the latest technology and security.

Money Back Guarantee

We will offer you an outstanding level of service that will meet and exceed your critical needs and expectations. In case you ever feel we did not provide outstanding service, we will be more than happy to give you a full refund. No questions asked.

Fast & Stable Connectivity

Multiple ISP leased line connectivity with more than 100Mbps speed.

Communication with Technician

Slack Messenger to communicate with your support team at any time

Response Times and Quality

Tier1 offers a guaranteed response time of 1 hour on average with a 3 hours time frame to resolution for all technical support issues. We make sure that each technician meets all of our standards before they are allowed to handle any issues.

Quality Technicians

We employ highly qualified and certified professionals in the support industry and are fluent in both writing and verbal communication. Every new employee goes through a series of rigorous training under our experienced technicians.

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